Privacy Policy

1. Introduction

Welcome to Scribeist ("we," "our," or "us"). Scribeist is operated by Scribeist Studio, based in Canada. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website and services at https://scribeist.com (the "Site" or "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

We collect the following types of information:

3. How We Use Your Information

We use the collected data for the following purposes:

• Providing, operating, and maintaining our Service
• Processing your transactions and managing your account
• Storing and syncing your creative work across devices
• Improving, personalizing, and expanding our Service
• Responding to your inquiries, comments, and support requests
• Sending transactional emails (account updates, password resets, service notifications)
• Monitoring usage patterns to improve user experience
• Detecting, preventing, and addressing technical issues
• Ensuring security and preventing fraudulent activity
• Complying with legal obligations and enforcing our Terms of Service

4. Payment Processing

We use Stripe for payment processing. We do not store or process any payment card information on our servers. All payment transactions are handled securely by Stripe, a PCI-DSS compliant third-party payment processor.

When you make a purchase, Stripe collects your payment information directly. We only receive confirmation of successful transactions and basic billing information (such as the last four digits of your card) for record-keeping purposes.

Please review Stripe's Privacy Policy for more information on how they handle your payment data.

5. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we share information with the following parties under specific circumstances:

6. Data Security

We take the security of your data seriously and implement industry-standard security measures to protect your information:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols
• Encrypted Storage: Sensitive data is encrypted at rest on our servers
• Access Controls: Strict access controls and authentication measures limit who can access your data
• Regular Security Audits: We regularly review and update our security practices
• Secure Infrastructure: Our hosting infrastructure is maintained by reputable cloud service providers with robust security measures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

Data Breach Notification: In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law.

7. Data Retention

We retain your personal information and user content for as long as your account is active or as needed to provide you with our Service.

• Active Accounts: Data is retained while your account remains active
• Inactive Accounts: Accounts inactive for more than 2 years may be deleted after notification (email)
• Deleted Accounts: Upon account deletion, most data is removed within 30 days
• Legal Requirements: Some data may be retained longer to comply with legal obligations, resolve disputes, or enforce our agreements
• Backups: Data may persist in backup systems for up to 90 days after deletion

If you have deleted your account and may still need access to your data, please contact us at support@scribeist.com before the 30-day period expires.

8. Your Rights and Choices

You have the following rights regarding your personal information:

To exercise any of these rights, please contact us at support@scribeist.com. We will respond to your request within 30 days.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer data, including personal information, to the United States and process it there. By using our Service, you consent to this transfer and processing.

10. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by us
• Right to opt-out of the sale of personal information (note: we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

To exercise these rights, please contact us at support@scribeist.com with "California Privacy Rights" in the subject line.

11. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making and profiling

To exercise these rights, please contact us at support@scribeist.com. You also have the right to lodge a complaint with your local data protection authority.

12. Third-Party Links and Services

Our Service may contain links to third-party websites, services, or resources that are not owned or controlled by Scribeist. We are not responsible for the privacy practices or content of these third-party sites.

We strongly advise you to review the privacy policies of any third-party sites or services you visit. Your interactions with these third-party services are governed solely by their privacy policies and terms.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Effective Date" at the top of this policy
• Post the updated policy on this page
• Notify you via email or prominent notice on our Service for material changes

We encourage you to review this Privacy Policy periodically. Your continued use of our Service after changes are posted constitutes your acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days.